For working 48hrs delivery, orders must be received by Utter Emotions before 1:00 pm, Monday - Saturday, IST Only in Mumbai.
You acknowledge that requested delivery time is non-binding. Estimated delivery time depends on the availability of the product and the destination to which you want the product to be delivered.
Delivery may take longer due to:
1. Bad weather
2. Political disruptions
3. Other unforeseen circumstances
In such cases, we will proactively reach out to you. Please check your e-mails and SMS regularly for updates
Before major occasions, we suggest you that place your order at least five to seven days in advance
Products that are hand delivered cannot be delivered along with courier products
We will consider the order executed in the below cases:
1.Wrong shipping/delivery address
2.Recipient not available
3.Premises locked
4.Recipient refusing to accept the delivery
5.In case if the recipient is not available, he/she can inform the delivery person to deliver the order to the gate/reception/neighbour
6.Proof of delivery will be provided in case of any dispute in delivery
7.Deliveries are made on Sundays and on Public Holidays for products that are delivered by hand
If there is no one available at the shipping addresses to accept the delivery of your order at the time of delivery, the order will not be considered late. Hence in such cases, no refunds, cancellations, liability can be made
We will surely try our best as mentioned below:
Call the recipient to schedule an appropriate delivery time.
Delivery of Courier Products:
Not with standing anything contained in the Shipping Disclaimer or in the Terms and Conditions, in the event the order is made to deliver through any courier agency or any third party, Utter Emotions does not make any representation or warranty in relation to the delivery of such order.
The products will be delivered through any other courier company and the delivery made by them are subject to the Terms and Conditions of such courier companies.
For products that are shipped using the services of our courier partners, the date of delivery is an estimate. Your order may be delivered a day prior or a day after the chosen date of delivery.
Our courier partners do not call prior to delivering an order, so we recommend that you provide an address at which someone will be present to receive the package. The delivery cannot be redirected to any other address.
No deliveries are made by third party courier agencies on a Sunday and Public Holidays.
All courier orders are carefully packed and shipped from our warehouse. Soon after the order has been dispatched, you will receive a tracking number that will help you trace your order.
Courier partners sometimes have some delays due to holidays and strikes.
In case if the recipient is unavailable, we will attempt delivery twice and in case delivery location is incorrect or the recipient refuses to take the delivery, the delivery shall be deemed to have been made.
The courier company will attempt to deliver the package twice before the parcel returns back to the point of origin. In the event the delivery is not executed during the attempts, you shall still be charged for the order.
No deliveries would be done on National Holidays. The delivery of the same would be done on the next working day. In case of floods/ heavy rains/ National Off for protest/election dates/ curfews/ traffic jams/ festival times/regulated traffic movements or any other impediments that may restrict the delivery of the order. Utter Emotions reserves the right to reschedule the delivery to another date.
